Taxes and Duties
For customers shopping from within the European Union (EU), all prices displayed on our website include applicable taxes and duties. For customers outside the EU, taxes and duties are not included in the price. Non-EU customers are responsible for paying any applicable customs duties, taxes, or import fees directly to their local authorities upon delivery.
Our brand operates under the EU Micro-Business Exemption Law. This means that, as a business based in Bulgaria, we charge VAT at the Bulgarian rate of 20% on all purchases. By placing an order, you agree to pay this VAT rate, regardless of your country of residence.
Shipping Costs
Shipping costs are calculated at checkout, based on the size, weight, and destination of the items in your order. The total will update with the appropriate shipping rate once you enter your shipping address.
For items purchased during the Archive Sale, shipping costs are likewise calculated at checkout for all countries.
Shipping Destinations
For the moment, we are sorry but our products only ship to destinations in Europe. If you experience any issues checking out due to shipping limitations, please contact us, and we will do our best to arrange shipping.
Shipping Timeframes
Shipping timeframes apply to in-stock items. Made-to-order and pre-order items have different timeframes, which are specified on the product page. Please note that we do not guarantee that all items on our site are in stock at the time of your order. If any items are out of stock, we will contact you by phone or email.
Standard handling time for all items is 1-4 business days, excluding shipping timeframes. These timeframes are approximate and may vary due to shipping delays, oversized items, or specialty items. All shipping timeframes are quoted in business days, excluding weekends and holidays.
Europe: 8-12 days
We reserve the right to choose the shipping method that best transports the package. This may occasionally result in longer shipping times, and you will be notified if this is the case. Additionally, we reserve the right to fully refund and cancel free shipping orders outside of the EU if costs exceed the average shipping value.
Delivery
Once your order is placed, you will receive an order confirmation, followed by a tracking email once your package has been shipped. Your order will be shipped once all items are in stock.
Please ensure your shipping details, personal information, and selected items are accurate at the time of checkout, as we cannot reroute packages or change order contents once they have been shipped. Home delivery is curbside, and packages must be collected at the front door of your building or home.
Duties, Taxes & Payment
Prices All prices are listed and charged in EUR. Prices include EU VAT at the applicable rate.
Duties & Taxes If your country is part of the European Union (EU), prices include EU VAT at the corresponding percentage.
For orders outside the EU, you may be charged VAT, import duties, and taxes upon receipt of your package. These charges are your responsibility. We ship according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties, or taxes at checkout.
Payment
We accept payments by Visa, MasterCard, American Express, Apple Pay and PayPal in most regions. The full amount will be charged when we receive your order, even for pre-ordered items. If you cancel your order due to a future delivery date, we cannot reserve stock, and paid pre-orders will be treated with priority.
If you have been charged the wrong amount when shopping in the webshop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Vouchers and Promotions
Voucher codes cannot be combined with other campaigns or additional vouchers. Vouchers are subject to expiration and can only be used within the set date range. Vouchers cannot be applied to past or future orders outside the voucher’s valid dates. Promotions are not applicable to past orders.
For any questions about our Shipping & Orders Policy, please feel free to contact us via chat or email at info@studiodekstra.com.
Shipping Costs
Shipping costs are calculated at checkout, based on the size, weight, and destination of the items in your order. The total will update with the appropriate shipping rate once you enter your shipping address.
For items purchased during the Archive Sale, shipping costs are likewise calculated at checkout for all countries.
Shipping Destinations
For the moment, we are sorry but our products only ship to destinations in Europe. If you experience any issues checking out due to shipping limitations, please contact us, and we will do our best to arrange shipping.
Shipping Timeframes
Shipping timeframes apply to in-stock items. Made-to-order and pre-order items have different timeframes, which are specified on the product page. Please note that we do not guarantee that all items on our site are in stock at the time of your order. If any items are out of stock, we will contact you by phone or email.
Standard handling time for all items is 1-4 business days, excluding shipping timeframes. These timeframes are approximate and may vary due to shipping delays, oversized items, or specialty items. All shipping timeframes are quoted in business days, excluding weekends and holidays.
Europe: 8-12 days
We reserve the right to choose the shipping method that best transports the package. This may occasionally result in longer shipping times, and you will be notified if this is the case. Additionally, we reserve the right to fully refund and cancel free shipping orders outside of the EU if costs exceed the average shipping value.
Delivery
Once your order is placed, you will receive an order confirmation, followed by a tracking email once your package has been shipped. Your order will be shipped once all items are in stock.
Please ensure your shipping details, personal information, and selected items are accurate at the time of checkout, as we cannot reroute packages or change order contents once they have been shipped. Home delivery is curbside, and packages must be collected at the front door of your building or home.
Duties, Taxes & Payment
Prices All prices are listed and charged in EUR. Prices include EU VAT at the applicable rate.
Duties & Taxes If your country is part of the European Union (EU), prices include EU VAT at the corresponding percentage.
For orders outside the EU, you may be charged VAT, import duties, and taxes upon receipt of your package. These charges are your responsibility. We ship according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties, or taxes at checkout.
Payment
We accept payments by Visa, MasterCard, American Express, Apple Pay and PayPal in most regions. The full amount will be charged when we receive your order, even for pre-ordered items. If you cancel your order due to a future delivery date, we cannot reserve stock, and paid pre-orders will be treated with priority.
If you have been charged the wrong amount when shopping in the webshop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Vouchers and Promotions
Voucher codes cannot be combined with other campaigns or additional vouchers. Vouchers are subject to expiration and can only be used within the set date range. Vouchers cannot be applied to past or future orders outside the voucher’s valid dates. Promotions are not applicable to past orders.
For any questions about our Shipping & Orders Policy, please feel free to contact us via chat or email at info@studiodekstra.com.